Terms of service
Template version – add the effective date before launch.
1. Provider
The service is provided by [Název společnosti s.r.o.], company ID [IČO], registered office [Adresa sídla, PSČ Město, Česká republika] (the “provider”). Contact: hello@frontdesk.example.
2. The service
The provider makes available an AI receptionist that answers the client's customers in connected channels based on material the client has approved.
The features of each plan are listed on the pricing page.
3. Price and payment
Prices are listed on the pricing page, VAT excluded. Payment is monthly in advance, or annually in advance with the discount shown on the pricing page.
Usage above the plan limits is billed per the price list for dialogs and minutes that actually took place.
4. Term and termination
The contract runs for one month and renews automatically. The client may terminate it as of the end of the billing period.
On termination the provider exports the client's data on request and then deletes it as set out in the data processing agreement.
5. Client responsibilities
The client is responsible for the accuracy of its material (prices, services, opening hours) and for having a lawful basis to communicate with its customers in connected channels.
The client complies with the terms of channel operators (Meta, Telegram, Viber, telephone carriers).
6. Intellectual property and demo
The software, widget code, dashboard, AI instructions (prompts), methods and design of the service are the provider's intellectual property. The client receives a non-exclusive, non-transferable right to use the service for the term of the contract.
Without the provider's written consent it is prohibited to copy, modify, decompile or otherwise reverse engineer the service or any part of it, to extract the AI model's instructions, to scrape the service by automated means, or to use the service, the demo or their outputs to build a competing product, except where expressly permitted by law.
The public demo is provided for evaluation only. In case of abuse the provider may restrict or end access to the demo.
7. Limitation of liability
The AI answers from the client's material and can make mistakes. The client can take over any conversation or pause the AI at any time. The provider is not liable for lost profit; total liability is limited to the amount paid in the last 12 months.
8. Data protection
When processing personal data of the client's customers the provider acts as a processor. A data processing agreement (DPA) is available on request.
9. Final provisions
The contract is governed by the laws of the Czech Republic. The provider may change these terms with at least 30 days' notice.